Refund and Cancellation Policy

NexBill is a subscription-based invoicing and billing management platform. Customers use NexBill to create and manage invoices, clients, products, invoice templates, billing records, subscription plans, and related business workflows.

Payments processed through Paystack are used for NexBill subscription plans and related access to the NexBill platform.

Customers select a subscription plan before payment. The subscription price, billing interval, and plan limits are shown before checkout.

Once payment is successful, the customer's NexBill workspace is upgraded to the selected paid plan. Access to paid features remains available while the subscription is active and payment obligations are met.

Customers may cancel their NexBill subscription from the billing area of their account or by contacting NexBill support.

When a subscription is cancelled, no further recurring charges will be made for that subscription after cancellation has been processed. The customer's account may be moved back to the free plan or have paid features disabled, depending on the plan and account status.

Cancellation does not automatically refund fees already paid for a billing period, unless a refund is approved under the refund policy below.

Refund requests are reviewed on a case-by-case basis. A customer may request a refund by contacting NexBill support and providing the payment reference, account email address, reason for the request, and any relevant details.

Refunds may be considered where:

• A duplicate charge was made.
• A payment was processed in error.
• The customer was charged after a confirmed cancellation.
• A technical issue caused the customer to be unable to access the paid service and NexBill could not resolve the issue within a reasonable time.

Approved refunds will be processed back through the original payment method where possible. Processing timelines may depend on Paystack, the customer's bank, and other payment providers involved.

• The customer changed their mind after successfully using the service.
• The customer forgot to cancel before renewal.
• The customer no longer needs the service during an active billing period.
• The customer breached NexBill's acceptable use, security, or account terms.

If a subscription renewal payment fails, NexBill may notify the customer and request payment update or retry. Access to paid features may be suspended, downgraded, or cancelled if payment remains unpaid.

For cancellation or refund requests, customers should contact NexBill at info@nbtechworks.com and include their account email address and payment reference where available.